Technical Support
Keep your software running at its best
24/7 monitoring, proactive maintenance, bug fixes, and performance optimization. We keep your systems healthy so you can focus on your business.
What's included
Comprehensive support to keep your applications running smoothly and your team productive.
24/7 Monitoring
Proactive monitoring of uptime, performance, and errors. We detect and resolve issues before they affect your users.
Bug Fixes
Fast resolution of bugs and issues. Critical bugs are addressed within hours, not days.
Security Updates
Regular security patches and dependency updates to protect your application from vulnerabilities.
Performance Optimization
Ongoing analysis and optimization of load times, database queries, and server resources.
Backups & Recovery
Automated daily backups with tested recovery procedures. Your data is always safe.
Feature Updates
Small enhancements, new features, and improvements included in your support plan.
SLA Options
Flexible plans for every need
Choose Your Level
Every plan is customizable. We adapt to your requirements and budget.Basic Support
Email support during business hours. 48h response time. Monthly maintenance window. Ideal for stable applications.
Standard Support
24/7 monitoring, 24h response time, weekly maintenance, and priority bug fixes. Best for growing businesses.
Premium Support
24/7 monitoring with 4h response time, dedicated support engineer, and unlimited maintenance hours. For mission-critical systems.
Peace of Mind
Focus on growing your business. We'll keep the technology running.Same Timezone Advantage
We work in UTC-5 (US Eastern timezone). When you have an issue at 2 PM, we're right here working on it.
Transparent Reporting
Monthly reports on uptime, resolved issues, performance metrics, and recommendations.
No Lock-In
Month-to-month agreements. Stay because we deliver value, not because of a contract.
Full Documentation
We maintain complete documentation of your systems so any engineer can understand and fix issues quickly.
Common Questions
Support FAQ
Do I need a support plan if Xinersoft built my app?
All projects include a warranty period (60-90 days). After that, a support plan ensures your app stays updated, secure, and performing well.
Can you support software built by another team?
Yes. We onboard existing applications, review the codebase, and provide ongoing maintenance regardless of who built it.
What's your typical response time?
Depends on your plan. Basic: 48h, Standard: 24h, Premium: 4h. Critical issues are always prioritized.
Can I upgrade or downgrade my plan?
Absolutely. Plans are month-to-month and can be adjusted as your needs change.
Need reliable technical support?
Tell us about your application and we'll recommend the right support plan for your needs.